Question 1

What is temperature-controlled airfreight?

Accepted Answer

It's a specialised service ensuring cargo stays within a specified temperature range from pickup to delivery, protecting sensitive goods like food, medicine, or electronics.

Question 2

What types of cargo need this service?

Accepted Answer

Perishables (fruits, vegetables, flowers, meat, fish), pharmaceuticals, vaccines, biological samples, certain chemicals, and temperature-sensitive electronics.

Question 3

Do you provide packaging for cold chain cargo?

Accepted Answer

Yes, we offer various packaging solutions including insulated boxes, gel packs, dry ice configurations, and active temperature-controlled containers.

Question 4

Can you manage export and import of perishables?

Accepted Answer

Yes, we handle both export and import of perishables with full cold chain management, documentation, and phytosanitary compliance.

Question 5

Do you handle pickup from farms, factories, or hospitals?

Accepted Answer

Yes, we provide collection services from origin points including farms, manufacturing facilities, hospitals, and laboratories using temperature-controlled vehicles.

Question 6

Do you offer short-term storage if flights are delayed?

Accepted Answer

Yes, we have access to cold storage facilities at major airports to maintain temperature integrity during any transit delays.

Question 7

Can you ship vaccines internationally?

Accepted Answer

Yes, we are experienced in shipping vaccines and other pharmaceutical products internationally with full GDP compliance and temperature monitoring.

Question 8

What packaging options are available?

Accepted Answer

Options include passive cooling (gel packs, phase change materials), active containers (powered ULDs), and specialised pharmaceutical packaging.

Question 9

Can I track my cargo's temperature during flight?

Accepted Answer

Yes, we offer data logger services that record temperature throughout transit. Reports can be provided upon delivery.

Question 10

Do you assist with regulatory compliance and permits?

Accepted Answer

Yes, we handle all documentation including phytosanitary certificates, health permits, import/export licenses, and customs declarations.

Question 11

Is this service available from rural or remote areas?

Accepted Answer

Yes, we coordinate cross-border pre-carriage from inland and remote areas using climate-controlled vehicles to maintain the cold chain.

Question 12

Are cold chain services available globally?

Accepted Answer

Yes, our temperature-controlled services extend to all major global destinations through our airline and partner network.

Question 13

How fast is temperature-controlled airfreight?

Accepted Answer

Transit times are similar to standard airfreight (1-5 days depending on route), with priority given to maintain product integrity.

Question 14

What if my goods are delayed or rejected?

Accepted Answer

We maintain cold storage at key points and work proactively to prevent delays. Our team handles any issues immediately to protect your cargo.

Question 15

Can I insure my cargo?

Accepted Answer

Yes, comprehensive cargo insurance is available through Land and Sea Risk, covering temperature-sensitive shipments.

Question 16

Do you offer seasonal export support for fruit?

Accepted Answer

Yes, we support seasonal fruit exports with dedicated capacity, packaging solutions, and established routes to key markets.

Question 17

How do you prevent spoilage or heat exposure in Africa?

Accepted Answer

We use climate-controlled vehicles, minimize ground time, utilize airport cold storage, and carefully plan routing to protect cargo.

Question 18

What temperature ranges can you maintain?

Accepted Answer

We handle frozen (-20°C and below), chilled (2°C to 8°C), ambient (15°C to 25°C), and custom temperature profiles as required.

Question 19

Do you consolidate perishable cargo?

Accepted Answer

Yes, we offer perishable consolidation services for compatible products, reducing costs while maintaining cold chain integrity.

Question 20

Can I book a single shipment or recurring lane?

Accepted Answer

Both options are available. We support one-off shipments and can establish dedicated lanes for regular temperature-controlled shipments.

Overview

Temperature Ranges We Handle

Key Services

Frequently Asked Questions

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