Question 1

How fast is Express Airfreight?

Accepted Answer

Transit times range from 1–3 days globally, depending on routing and cut-off time for the day.

Question 2

What kind of cargo qualifies for Express?

Accepted Answer

Express Airfreight is ideal for time-critical, high-value, urgent, and sensitive shipments including medical supplies, automotive parts, spare components, pharmaceuticals, prototypes, and critical documents.

Question 3

Can you pick up the cargo the same day?

Accepted Answer

Yes, we offer same-day collection services in major South African cities including Johannesburg, Cape Town, Durban, and Port Elizabeth, subject to cut-off times and availability.

Question 4

Do you offer delivery to remote regions in Africa?

Accepted Answer

Yes, through our extensive network and multi-modal solutions, we can reach remote destinations across Africa. We combine air transport with road connections to ensure last-mile delivery.

Question 5

Can I ship chilled or temperature-sensitive cargo via Express?

Accepted Answer

Absolutely. We provide temperature-controlled express airfreight for perishables, pharmaceuticals, biological samples, and other temperature-sensitive goods with full cold chain monitoring.

Question 6

What's the minimum weight?

Accepted Answer

There is no minimum weight for Express Airfreight. We handle everything from small documents and samples to multi-ton shipments.

Question 7

Do I get updates during transit?

Accepted Answer

Yes, we provide real-time shipment updates throughout the journey via email, SMS, or our online tracking portal. You'll receive notifications at every key milestone.

Question 8

What are the cost differences vs. Economy airfreight?

Accepted Answer

Express Airfreight typically costs more due to priority handling, faster routing, and guaranteed transit times. However, for urgent shipments, the cost is often justified by reduced downtime and business continuity.

Question 9

Can I book for weekend or after-hour flights?

Accepted Answer

Yes, we offer weekend and after-hours coordination where possible. Our team can arrange collections and deliveries outside standard business hours to meet your urgent deadlines.

Question 10

Can I combine air and road for faster service?

Accepted Answer

Yes, we specialise in multi-modal solutions. We can combine express air transport with dedicated road transport for faster door-to-door delivery, especially for inland destinations.

Question 11

Can I consolidate Express cargo with other suppliers?

Accepted Answer

Yes, we offer express consolidation services where we can collect from multiple suppliers and combine shipments for a single express uplift, helping reduce costs while maintaining speed.

Question 12

What kind of documentation is required?

Accepted Answer

Typical documents include Commercial Invoice, Packing List, and Air Waybill. Additional documents may be required depending on the cargo type, origin, and destination requirements.

Question 13

Is customs support included?

Accepted Answer

Yes, we provide full customs coordination and documentation support. We work with clearing agents or can manage the entire clearance process to ensure smooth and rapid customs processing.

Question 14

Can you handle Dangerous Goods (DGR) under Express?

Accepted Answer

Yes, we are IATA certified to handle dangerous goods by air. Our team manages all DGR classification, packaging, documentation, and compliance requirements for express shipments.

Question 15

What if the cargo misses a flight?

Accepted Answer

Our proactive monitoring ensures cargo is booked on the earliest available flights. In the rare event of a missed flight, we immediately rebook on the next available service and keep you informed.

Overview

Who Uses Express Airfreight?

Service Features

Frequently Asked Questions

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