Question 1

How fast is Economy Airfreight?

Accepted Answer

Typically 3–7 days globally, depending on routing and airline schedules.

Question 2

Is Economy Airfreight suitable for urgent cargo?

Accepted Answer

Economy Airfreight is designed for non-urgent shipments. For time-critical cargo, we recommend our Express Airfreight service which offers faster transit times and priority handling.

Question 3

How is pricing calculated?

Accepted Answer

Pricing is based on chargeable weight (actual or volumetric, whichever is greater), origin/destination, service level, and any special handling requirements. We provide competitive rates through our consolidated services.

Question 4

Do you offer pickup and delivery in Southern Africa?

Accepted Answer

Yes, we offer comprehensive pickup and delivery services across Southern Africa, including all major cities and many regional areas in SADC countries.

Question 5

Can I ship small parcels via Economy?

Accepted Answer

Yes, Economy Airfreight accommodates shipments of all sizes, from small parcels to large consignments. There's no minimum weight requirement.

Question 6

What are the benefits of consolidation?

Accepted Answer

Consolidation reduces costs by combining multiple shipments, provides regular scheduled departures, simplifies documentation, and maintains reliable service levels.

Question 7

Which airports do you use for uplift?

Accepted Answer

We operate from major airports including O.R. Tambo (Johannesburg), Cape Town International, King Shaka (Durban), and Port Elizabeth Airport, with connections to global destinations.

Question 8

Do you handle international customs procedures?

Accepted Answer

Yes, we provide full customs coordination and documentation support for both import and export shipments, working with clearing agents to ensure smooth clearance.

Question 9

Can you collect from multiple suppliers before shipping?

Accepted Answer

Absolutely. We offer supplier consolidation services where we collect from multiple locations, consolidate at our warehouse, and arrange a single uplift.

Question 10

Is Economy service available worldwide?

Accepted Answer

Yes, our Economy Airfreight service covers all major global destinations through our extensive airline partner network.

Question 11

What if I need to upgrade to Express mid-shipment?

Accepted Answer

While upgrades depend on cargo status and availability, please contact our team immediately if your requirements change. We'll do our best to accommodate urgent requests.

Question 12

Do I get tracking updates with Economy cargo?

Accepted Answer

Yes, we provide shipment milestone tracking with updates at key stages including collection, departure, arrival, and delivery.

Question 13

Can I use Economy for temperature-sensitive cargo?

Accepted Answer

For temperature-sensitive cargo, we recommend our dedicated Temperature-Controlled Airfreight service which ensures proper cold chain management throughout transit.

Question 14

Is cargo insurance available?

Accepted Answer

Yes, comprehensive cargo insurance is available through Land and Sea Risk. We can arrange coverage for any shipment value.

Question 15

Can I combine airfreight and road freight for delivery into Africa?

Accepted Answer

Yes, we specialise in multi-modal solutions combining air and road transport for efficient delivery to inland and landlocked African destinations.

Question 16

Are there restrictions on the type of cargo I can ship?

Accepted Answer

Standard airline restrictions apply. Dangerous goods require special handling through our DGR service. Contact us for specific cargo queries.

Question 17

Is this suitable for first-time importers/exporters?

Accepted Answer

Absolutely. Our experienced team guides first-time shippers through the entire process, from documentation to delivery.

Question 18

What is the minimum weight for Economy Airfreight?

Accepted Answer

There is no minimum weight requirement. We handle shipments from small parcels to full charter loads.

Question 19

How do I get a quote?

Accepted Answer

Simply contact our team with your cargo details (weight, dimensions, origin, destination) and we'll provide a competitive quote within hours.

Question 20

Do you offer packaging or crating services?

Accepted Answer

Yes, we offer professional packaging, crating, and palletization services to ensure your cargo is properly prepared for air transport.

Overview

Who Uses Economy Airfreight?

Service Features

Frequently Asked Questions

Economy Airfreight