Question 1

What types of cargo can be moved by airfreight?

Accepted Answer

General cargo, electronics, pharmaceuticals, automotive parts, perishables, mining samples, spares, and high-value goods.

Question 2

Which countries do you offer airfreight to and from?

Accepted Answer

We offer airfreight services to and from major destinations worldwide, including Asia, Europe, North America, South America, Middle East, and across Africa. Our network covers all major international airports.

Question 3

Do you service landlocked countries?

Accepted Answer

Yes, we provide comprehensive logistics solutions to landlocked countries through our multi-modal transport network, combining air, road, and rail services.

Question 4

What's the difference between Express and Economy airfreight?

Accepted Answer

Express airfreight offers faster delivery times (typically 1-3 days) and priority handling, ideal for urgent shipments. Economy airfreight is more cost-effective with slightly longer transit times (3-7 days), suitable for less time-sensitive cargo.

Question 5

Can I book consolidated shipments?

Accepted Answer

Yes, we offer consolidated shipment services where multiple smaller shipments are combined into one larger shipment, reducing costs while maintaining reliable delivery times.

Question 6

Can I book door-to-door services?

Accepted Answer

Absolutely. We provide complete door-to-door airfreight services, handling pickup, customs clearance, airport handling, and final delivery to your specified destination.

Question 7

What's the minimum cargo weight for airfreight?

Accepted Answer

We accept airfreight shipments from as little as 1kg. There is no minimum weight requirement, making our services accessible for both small and large shipments.

Question 8

Is cargo insurance available?

Accepted Answer

Yes, we offer comprehensive cargo insurance options to protect your shipment against loss, damage, or theft during transit. Insurance can be arranged for any value of goods.

Question 9

Can you move dangerous goods (DGR)?

Accepted Answer

Yes, we are certified to handle dangerous goods in accordance with IATA regulations. Our team is trained in DGR handling, packaging, documentation, and compliance requirements.

Question 10

How fast is Express Airfreight?

Accepted Answer

Express Airfreight typically delivers within 1-3 business days, depending on the origin and destination. We offer same-day, next-day, and express services for time-critical shipments.

Question 11

Do you assist with export and import requirements?

Accepted Answer

Yes, our experienced team assists with all export and import documentation, customs declarations, permits, licenses, and regulatory compliance to ensure smooth clearance.

Question 12

Can you handle oversized or special project cargo?

Accepted Answer

Yes, we specialise in handling oversized, heavy, and special project cargo. Our team provides customized solutions including charter services, special equipment, and dedicated handling.

Question 13

Do you reach remote areas in Africa?

Accepted Answer

Yes, through our extensive network of partners and multi-modal transport solutions, we can reach remote and challenging destinations across the African continent.

Question 14

How is pricing calculated?

Accepted Answer

Airfreight pricing is based on either actual weight or volumetric weight (whichever is greater), along with factors such as origin/destination, service level, fuel surcharges, and any special handling requirements.

Question 15

Can you manage regular airfreight programs?

Accepted Answer

Yes, we offer dedicated airfreight programs for clients with recurring shipment needs. This includes scheduled pickups, preferential rates, and dedicated account management.

Question 16

Do you provide tracking updates?

Accepted Answer

Yes, we provide real-time tracking updates throughout your shipment's journey. You'll receive notifications at key milestones including pickup, departure, arrival, and delivery.

Question 17

Can you consolidate multiple supplier shipments before uplift?

Accepted Answer

Yes, we offer consolidation services where we can collect cargo from multiple suppliers, consolidate them at our warehouse, and arrange a single airfreight uplift to reduce costs.

Question 18

What documents are needed to ship cargo by air?

Accepted Answer

Typical documents include: Commercial Invoice, Packing List, Air Waybill (AWB), Certificate of Origin, Export/Import Permits (if applicable), and any product-specific certificates or licenses.

Question 19

Do you work with clearing agents or direct customers?

Accepted Answer

We work with both. Whether you have your own clearing agent or need us to handle the full door-to-door service, we can accommodate your requirements and work seamlessly with your preferred partners.

Frequently Asked Questions